Hot Tub Servicing and Lasting Care Plan
In order to protect your investment and keep your hot tub in perfect condition, we offer hot tub services through our experienced, fully-employed team. We offer two types of service visits: a full Annual Service and a Spa Fresh. We also offer our famous Lasting Care Service Plan wherby we visit your hot tub three times a year with the ability to spread this cost in monthly payments.
Annual Service (£299)
This visit, which is recommended annually is essentially an MOT for your hot tub. The service involves a 26-point check of all major components, as well as a flush, deep clean and refill of the hot tub water.
- A 26-point inspection, view full list here.
- Free Silver ION
- Deep clean and sanitise plumbing and pipework system
- Drain water from the hot tub
- Clean the tub with spa surface cleaner
- Re-fill with fresh water
- Treat water with sanitiser or suitable water care formula
Want to have an annual service plus 2x Spa Fresh visits per year (+ much more!)? View our Lasting Care Plan
Spa Fresh Service (£199)
The perfect hot tub water change, flush and cleaning service for the busy professional or family. This service includes:
- Deep clean and sanitise plumbing and pipework system
- Drain water from the hot tub
- Clean the tub with spa surface cleaner and clean the spa filters
- Re-fill with fresh water
- Treat water with sanitiser or suitable water care formula
Want to have an Annual Service plus 2x Spa Fresh visits per year (+ much more!) View our Lasting Care Plan
Lasting Care Service Plan (£59.99 per month or £650 Annually)
This is the full hot tub care package that gives you total peace of mind and safe in the knowledge that your tub is being looked after. Our experienced technicians will visit your hot tub 3 times per year, once for an Annual Service and twice for 2x Spa Fresh cleaning services. While you are on our Lasting Care Plan you will not have to worry about draining or refilling your hot tub, maximising your hot tub experience. This package includes:
- 1 x Annual Service with 26-point check (Usually £299)
- 2 x Spa Fresh Services (Usually £199 each)
- 3 x Silver ION (Usually £39.99 each)
- FREE out of warranty call outs with priority as standard
- FREE cover fitting with any cover purchased from Happy Hot Tubs
- Save up to £250!
- Where possible any small problems will be sorted out during the service at no extra charge. If we find any broken parts and the technician has suitable parts on their vehicle, these will be fitted during the service and you will only pay for the parts (labour FOC).
Available on all brands. Didn't buy from us? Don't worry, you can still be a Happy Hot Tubber!
26-Point Inspection for Annual Service
1. Water analysis
Test the current sanitizer and pH levels in the spa water.
2. Water treatment recommendations
Based on water analysis and condition of water recommend changes to care routine or products required to keep hot tub in good condition.
3. Visual plumbing check
Check plumbing including pipe/heater unions and isolation valve connections for integrity and identify if any leaks are present.
4. Test jet functions
Check all jets for satisfactory operation. Ensure they all turn on and off, and free up any stuck ones if possible.
5. Test topside diverter and air values (if fitted)
Open all diverter and air values to ensure working correctly.
6. Test ozone output (if fitted)
Check ozone system and ozone jet are operating correctly, and advise if ozone unit needs changing.
7. Visual check of pump and heater seals
Remove pump and heater unions and check seals.
8. Test all electrical components
Test operation of all electrical equipment, and visually check all the interconnecting wiring for integrity and insulation.
9. Visually check circuit board
Conduct visual check of circuit board and that it is operating correctly.
10. Test RCD & isolator (if fitted)
Perform a button test of the RCD if available and accessible. Test power input and output to isolator if available and accessible.
11. Complete bio film pipe clean
Flush out the whole system with Happy Flush. This is a very strong biodegradable formula that gets deep into your hot tub system and helps remove dirt and scale build up.
12. Drain, rinse and wet vacuum spa and jets
Drain water from the hot tub with a submersible pump. Rinse to clean, and wet vacuum remaining water and debris from spa and jets.
13. Clean and buff spa shell
Wipe clean spa shell with spa surface cleaner. Clean off scale and residue where possible.
14. Headrest condition report (if fitted)
Thorough inspection of any headrests or pillows. Condition rating will be indicated on service report along with any recommendations and comments.
15. Clean headrests (if fitted)
Remove headrests or pillows (where possible), rinse and clean with spa surface cleaner.
16. Filter condition report
Thorough inspection of filter(s) and assessment of effectiveness. Filters are vital to the running of your hot tub and may need replacing if in poor condition. Condition rating will be indicated on service report along with any recommendations and comments.
17. Clean and refit filter(s)
Spray with filter cleaner and then clean between pleats using Super Blaster hose pipe attachment.
18. Clean outside of spa cabinet
Wipe down and clean exterior spa cabinet.
19. Vacuum inside of cabinet (where access allows)
Remove panels, clean and vacuum service compartment and any other accessible areas.
20. Clean cover lifter (if fitted)
Wipe and clean cover lifter.
21. Cover lifter condition report (if fitted)
Inspection of lifter mechanism to ensure safe and smooth operation. Condition rating will be indicated on service report along with any recommendations and comments.
22. Clean cover and treat with UV protection
Clean cover and apply 303 protector for UV protection, and to help repel dust, soiling and staining.
23. Cover condition report
Inspect cover for fit, integrity, tears, water absorption and insulation properties. Also inspect cover clips (if fitted) and that cover can be securely clipped down. A poor fitting or damaged cover can affect the insulation of your hot tub. Condition rating will be indicated on service report along with any recommendations and comments.
24. Refill hot tub to correct level
Refill with clean water to the required operating level
25. Add sanitiser
Add sanitiser to achieve a level of 2-4ppm (mg/l) Chlorine or 3-5ppm (mg/l) Bromine.
26. pH level balance
Add pH+ or pH- to begin the correction of the pH level to attain a level of 7.2 to 7.4
Terms and Conditions
All plans are a minimum 12-month contract term (monthly and annual plans).
You have the right to cancel any of our plans after 12 months, by giving 1 months' notice in writing but any warranty/service will cease the day of cancellation.
If a monthly/annual payment is missed, your plan will be suspended until payments are up-to-date.
Your plan will auto-renew on an annual basis unless you give us 1 months' notice prior to the annual renewal date.